Privacy Policy
Last updated: January 2026
Costa Rica Shuttles is committed to protecting the privacy and personal data of our users and customers. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, or book transportation services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information including, but not limited to:
Full name
Email address
Phone number (including WhatsApp)
Pickup and drop-off locations
Travel dates, times, and flight details
Number of passengers and luggage details
Payment-related information (processed securely via third-party providers)
We only collect information that is necessary to provide and manage transportation services.
2. HOW WE USE YOUR INFORMATION
The information we collect is used to:
Process shuttle and transportation bookings
Coordinate pickups, routes, and schedules
Monitor flight arrivals and travel changes
Communicate booking confirmations and updates
Provide customer support before and during services
Improve our services and website functionality
We do not sell, rent, or trade personal information to third parties.
3. INFORMATION SHARING
Your personal data may be shared only when necessary to operate our services, including:
Drivers assigned to your transportation service
Operational partners involved in route execution
Secure payment processors for transaction handling
All third parties are required to handle personal information responsibly and confidentially.
4. PAYMENT INFORMATION
Payments are processed through secure third-party payment platforms. Costa Rica Shuttles does not store credit card details on its servers.
All payment providers comply with industry security standards.
5. DATA STORAGE AND SECURITY
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
Personal information is retained only for as long as necessary to fulfill operational, legal, or accounting requirements.
6. COOKIES AND WEBSITE DATA
Our website may use cookies or similar technologies to:
Improve website functionality
Analyze traffic and performance
Enhance user experience
You may disable cookies through your browser settings. Some website features may not function properly without cookies enabled.
7. INTERNATIONAL USERS
Costa Rica Shuttles serves international travelers. By using our services, you acknowledge that your information may be processed in Costa Rica in accordance with applicable data protection laws.
8. YOUR RIGHTS
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of personal data
Withdraw consent for data processing
Requests can be made by contacting us using the information below.
9. CHANGES TO THIS POLICY
Costa Rica Shuttles reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.
Continued use of our website or services constitutes acceptance of the updated policy.